We stand behind the quality of each of our dolls, sure in the knowledge that you’ll love them as much as we do – that’s The Paradise Promise! Paradise Galleries products are made to love and last, 100% Guaranteed! We are so confident that you will be delighted with your purchase; we will gladly take it back within 30 days.
IF returned in original condition and packaging, refunds will be made in the original payment method used at checkout. Paradise Galleries does not refund return shipping fees and will only process a refund for the purchase price of the item. Return labels are only provided for orders which are defective. It is customer's responsibility to provide a tracking number once item has been returned. Paradise Galleries is not responsible if your return got lost intransit, damaged in the delivery process or not delivered to our return address. Paradise Galleries' guarantee also extends to our Paradise Galleries Marketplace Shops on Amazon.com, Amazon.ca, Amazon.co.uk and Amazon.it as Paradise Galleries, and eBay as ParadiseGalleriesDolls or HappyFindings.
For items purchased from another seller in such Marketplaces, we will not be able to honor and will VOID our warranty because we can't guarantee the condition of other sellers’ dolls. We advise that you contact seller directly to gather more details on their return and refund policy.
If you require assistance, or if you have any questions about our shipping and return policy or for general questions please contact our Customer Care department: