Shipping and Returns 🚚
Shipping and Delivery
Shipping within the Continental United States:
Please allow 1 additional business day for all continental U.S orders to process
Ground Shipping (FREE for Orders Over $99): 5-8 business days
Expedited Shipping: 2-4 business days
Shipping to PR, AK and HI
Please allow 2-3 additional business day for all PR, AK, and HI orders to process
Ground Shipping: 2-6 business days
International Shipping:
We ship internationally to select countries including the US, UK, and Canada!
For
shipping options and quotes, put an item in your cart, then enter your country and zip code.
For orders placed after 11:00 AM Pacific Time, please add an additional business day for delivery. Shipping fees are based on actual shipping weight of product or products and the delivery address. Expedited shipping is not available for PO Box, APO or FPO and out-of-stock items. Express shipping charges are not refundable.
International orders are NOT eligible for any FREE Shipping Offers.
Please allow 2-3 additional business day for all PR, AK, and HI orders to process
5-7 business days for FedEx International Economy
3-5 business days for FedEx International Priority
4-10 business days to Canadian businesses for FedEx International Ground
Once an order has shipped, tracking information will be sent via email.
For non-UK customers, please read:
Paradise Galleries is NOT responsible for the tax/customs/duties fees that will be collected upon
delivery. All countries around the globe have different tax/duties/customs rates. Please inquire
from your local post for accurate information.
For UK customers, please read:
The UK VAT laws that came into force on January 1, 2021 resulted in new VAT requirements
for sales equal to or less than 135 GBP. Under the new laws, Paradise Galleries will be
collecting 20% Sales Tax upon checkout for orders equal to or less than 135 GBP. Above this
amount, no Sales Tax will be collected at checkout but buyers will pay for Import Tax and Import
Duty at the time of delivery.
My tracking information says “Shipping Label Created or Shipment information sent to FedEx” and nothing else. What does this mean?
This means that the postal carrier has not scanned your package into their system yet. Sometimes this happens when the carrier hub is really backed up. Hold tight! Your order has been shipped and it’s on its way to you.
File a shipment claim
Paradise Galleries is committed to the safe and secure delivery of your orders. While we ensure
a smooth shipping process, once the carrier marks a package as delivered, it's beyond our
control. We recommend monitoring shipment tracking and arranging for someone to be
available upon delivery to receive it to prevent porch theft.
In the unfortunate event of porch piracy, please contact the carrier directly to report such
incidents and seek resolution. For your easy reference, here are the links to file a claim with the
carriers:
DHL: https://mydhl.express.dhl/us/en/help-and-support/contact-us/claims.html
FedEx: https://www.fedex.com/en-us/customer-support/claims.html
UPS: https://www.ups.com/us/en/support/file-a-claim.page
USPS (Domestic): https://www.usps.com/help/claims.htm
USPS (International): https://www.usps.com/help/international-claims.htm
Returns Policy - The Paradise Promise
We stand behind the quality of each of our dolls, sure in the knowledge that you’ll love them as
much as we do – that’s The Paradise Promise! Paradise Galleries products are made to love
and last, 100% Guaranteed! We are so confident that you will be delighted with your purchase;
we will gladly take it back within 30 days or until January 31, 2025 for Holiday Orders placed
after November 1, 2024.
IF returned in original condition and packaging, refunds will be made in the original payment
method used at checkout. Paradise Galleries does not refund return shipping fees and will only
process a refund for the purchase price of the item. Return labels are only provided for orders
which are defective. It is the customer's responsibility to provide a tracking number once an item
has been returned. Paradise Galleries is not responsible if your return got lost in transit,
damaged in the delivery process or not delivered to our return address.
If you require assistance, or if you have any questions about our shipping and return policy or for general questions please contact our Customer Care department:
6am-7pm PST Monday-Friday and 7am-3pm PST Saturday.
E-MAIL: customerservice@paradisegalleries.com
CALL: 800-67-DOLLS (800-673-6557)