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Shipping & Returns

Shipping Information.

Orders of in-stock items are generally processed within 1 business day (Monday-Friday). You will be notified if any item is out of stock. For orders placed after 4:00 PM Pacific Time, please add an additional business day for delivery. Please allow additional time for delivery to PR, AK and HI.

Free Economy Shipping

Free Economy Shipping on ANY Doll ($99 or more) of your choice shipping to a USA address! Shipped via Fedex Smartpost or US Postal Service within the continental United States (does not include PR, AK and HI, Military addresses and other countries). Please allow 5-9 business days for delivery.

Ground Shipping

Choose Ground for delivery within 3-7 business days. Ground Shipping fees are based on actual shipping weight of product or products and the delivery address.

Expedited Shipping

Choose Expedited for delivery within 3 business days. Expedited Shipping fees are based on actual shipping weight of product or products and the delivery address. Expedited shipping is not available for PO Box, APO or FPO and out-of-stock items. Express shipping charges are not refundable.

International Orders

USPS Priority Mail International: 6-10 business days​​ OR Direct Link International: 14-28 business days

International orders are not eligible for any FREE Shipping Offers. Paradise Galleries is NOT responsible for the tax/customs/duties fees that will be charged by the buyer's respective country. These fees are NOT included in the shipping and handling fees that Paradise Galleries charges. These are some of the countries that charge tax and customs fees - United Kingdom, Australia, Brazil and Canada. For buyers from other countries, please make sure you know whether or not your country make these charges

Returns

Designed in our California studio, Paradise Galleries dolls are born from more than 20 years of expertise and experience.We stand behind the quality of each of our dolls, sure in the knowledge that you’ll love them as much as we do – that’s The Paradise Promise! We are confident you will be delighted with your purchase; if not, we will gladly take it back within 30 days for a full refund. 

If you require assistance, please contact one of our Doll Experts during regular business hours to answer your questions:

E-MAIL: customerservice@paradisegalleries.com

CALL: 800-67-DOLLS (800-673-6557)