Due to covid-related situations, processing time may be extended by 2-4 working days for local shipping and 4-6 working days for international shipping. Please be assured we are doing everything we can to get your package to you as quickly and safely as possible. We thank you for your understanding.
Shipping within United States
FREE Fedex Smartpost Shipping for orders over $79* shipped within contiguous 48 US States ONLY (7-10 business days intransit plus 2-4 business days to process)
*Free Shipping does not apply to PR, AK and HI states and outside of USA
Ground Shipping: 2-6 business days intransit plus 2-4 business days to process shipped within contiguous 48 US States ONLY
Ground Shipping for PR, AK and HI: 7-10 business days intransit plus 2-4 business days to process
Expedited Shipping: 1-2 business daysintransit plus 2-4 business days to process Available for orders shipped within contiguous 48 US States
International Shipping DHL/UPS/USPS: 14-21 business days plus4-6 business days to process
For orders placed after 9:00 am Pacific Time, please add an additional business day for delivery. Please allow additional time for delivery to PR, AK and HI.
Shipping fees are based on actual shipping weight of product or products and the delivery address.
Expedited shipping is not available for PO Box, APO or FPO and out-of-stock items. Express shipping charges are not refundable.
International orders are NOT eligible for any FREE Shipping Offers.
For non-UK customers, please read:
Paradise Galleries is NOT responsible for the tax/customs/duties fees that will be collected upon delivery. All countries around the globe have different tax/duties/customs rates. Please inquire from your local post for accurate information.
For UK customers, please read:
The UK VAT laws that came into force on January 1, 2021 resulted in new VAT requirements for sales equal to or less than 135 GBP. Under the new laws, Paradise Galleries will be collecting 20% Sales Tax upon checkout for orders equal to or less than 135 GBP. Above this amount, no Sales Tax will be collected at checkout but buyer will pay for Import Tax and Import Duty at the time of delivery.
RETURNS POLICY - THE PARADISE PROMISE
We stand behind the quality of each of our dolls, sure in the knowledge that you’ll love them as much as we do – that’s The Paradise Promise! Paradise Galleries products are made to love and last, 100% Guaranteed! We are so confident that you will be delighted with your purchase; we will gladly take it back within 30 days.
IF returned in original condition and packaging, refunds will be made in the original payment method used at checkout. Paradise Galleries does not refund return shipping fees and will only process a refund for the purchase price of the item. Return labels are only provided for orders which are defective. It is customer's responsibility to provide a tracking number once item has been returned. Paradise Galleries is not responsible if your return got lost intransit, damaged in the delivery process or not delivered to our return address. Paradise Galleries' guarantee also extends to our Paradise Galleries Marketplace Shops on Amazon.com, Amazon.ca, Amazon.co.uk and Amazon.it as Paradise Galleries, and eBay as ParadiseGalleriesDolls or HappyFindings.
For items purchased from another seller in such Marketplaces, we will not be able to honor and will VOID our warranty because we can't guarantee the condition of other sellers’ dolls. We advise that you contact seller directly to gather more details on their return and refund policy.
If you require assistance, or if you have any questions about our shipping and return policy or for general questions please contact our Customer Care department: