Shipping & Returns


SHIPPING & DELIVERY



Due to covid-related situations, shipping dates may be extended by 2-4 working days for local shipping and 4-6 working days for international shipping. Please be assured we are doing everything we can to get your package to you as quickly and safely as possible. We thank you for your understanding.

Please note that there will be additional transit times of up to 15 days for your packages due to an increase in online shopping and covid restrictions that have created a never seen before surge in parcels being processed by FedEx/UPS/USPS, which is slowing their process down.

Shipping within United States

FREE Ground Shipping for orders over $79
shipped within contiguous 48 US States ONLY
(2-5 business days plus2-4 business days to process)
Does not apply to PR, AK and HI

Expedited Shipping:1-2 business days  plus 2-4 business days to process
Available for orders shipped within contiguous 48 US States 

Ground Shipping for PR, AK and HI
Please allow additional time of delivery.

International Shipping
DHL/UPS/USPS: 7-21 business days​​ plus4-6 business days to process


For orders placed after 9:00 am Pacific Time, please add an additional business day for delivery. Please allow additional time for delivery to PR, AK and HI.

Shipping fees are based on actual shipping weight of product or products and the delivery address. Expedited shipping is not available for PO Box, APO or FPO and out-of-stock items. Express shipping charges are not refundable.

International orders are NOT eligible for any FREE Shipping Offers. Paradise Galleries is NOT responsible for the tax/customs/duties fees that will be charged by the buyer's respective country. These fees are NOT included in the shipping and handling fees that Paradise Galleries charges at checkout. These are some of the countries that charge tax and customs fees - United Kingdom, Australia, Brazil and Canada. For buyers from other countries, please inquire from your local post office regarding tax charges for international packages. 

We stand behind the quality of each of our dolls, sure in the knowledge that you’ll love them as much as we do – that’s The Paradise Promise! Paradise Galleries products are made to love and last, 100% Guaranteed! We are so confident that you will be delighted with your purchase; we will gladly take it back within 30 days.

IF returned in original condition and packaging, refunds will be made in the original payment method used at checkout. Paradise Galleries does not refund return shipping fees and will only process a refund for the purchase price of the item. Return labels are only provided for orders which are defective. It is customer's responsibility to provide a tracking number once item has been returned. Paradise Galleries is not responsible if your return got lost intransit, damaged in the delivery process or not delivered to our return address.
Paradise Galleries' guarantee also extends to our Paradise Galleries Marketplace Shops on Amazon.com, Amazon.ca, Amazon.co.uk and Amazon.it as Paradise Galleries, and eBay as ParadiseGalleriesDolls or HappyFindings.

For items purchased from another seller in such Marketplaces, we will not be able to honor and will VOID our warranty because we can't guarantee the condition of other sellers’ dolls. We advise that you contact seller directly to gather more details on their return and refund policy. 

If you require assistance, or if you have any questions about our shipping and return policy or for general questions please contact our Customer Care department:

6am-7pm PST Monday-Friday and 7am-3pm PST Saturday.  E-MAIL: customerservice@paradisegalleries.com CALL: 800-67-DOLLS (800-673-6557)