Shipping & Returns


SHIPPING & DELIVERY

Shipping within United States:

FREE Ground Shipping for orders over $79
shipped within Continental US (2-5 days)

Expedited Shipping: 1-2 days

Please allow additional time for delivery to PR, AK and HI.

International Shipping:

Expedited International: 6-10 business days​​
Standard International Delivery: 21-28 business days

All orders generally ship within 1-2 business days (Monday-Friday).


For orders placed after 9:00 am Pacific Time, please add an additional business day for delivery. Please allow additional time for delivery to PR, AK and HI.

Shipping fees are based on actual shipping weight of product or products and the delivery address. Expedited shipping is not available for PO Box, APO or FPO and out-of-stock items. Express shipping charges are not refundable.

International orders are NOT eligible for any FREE Shipping Offers. Paradise Galleries is NOT responsible for the tax/customs/duties fees that will be charged by the buyer's respective country. These fees are NOT included in the shipping and handling fees that Paradise Galleries charges at checkout. These are some of the countries that charge tax and customs fees - United Kingdom, Australia, Brazil and Canada. For buyers from other countries, please inquire from your local post office regarding tax charges for international packages. 

EASY RETURNS

We stand behind the quality of each of our dolls, sure in the knowledge that you’ll love them as much as we do – that’s The Paradise Promise! Paradise Galleries products are made to love and last, 100% Guaranteed! We are so confident that you will be delighted with your purchase; we will gladly take it back within 30 days.

IF returned in original condition and packaging, refunds will be made in the original payment method used at checkout. Paradise Galleries does not refund return shipping fees and will only process a refund for the purchase price of the item. Return labels are only provided for orders which are defective. It is customer's responsibility to provide a tracking number once item has been returned. Paradise Galleries is not responsible if your return got lost intransit, damaged in the delivery process or not delivered to our return address.
Paradise Galleries' guarantee also extends to our Paradise Galleries Marketplace Shops on Amazon.com, Amazon.ca, Amazon.co.uk and Amazon.it as Paradise Galleries, and eBay as ParadiseGalleriesDolls or HappyFindings.

For items purchased from another seller in such Marketplaces, we will not be able to honor and will VOID our warranty because we can't guarantee the condition of other sellers’ dolls. We advise that you contact seller directly to gather more details on their return and refund policy. 

If you require assistance, or if you have any questions about our shipping and return policy or for general questions please contact our Customer Care department:

6am-7pm PST Monday-Friday and 7am-3pm PST Saturday.  E-MAIL: customerservice@paradisegalleries.com CALL: 800-67-DOLLS (800-673-6557)